Customer satisfaction is always our priority! We pride ourselves on our status of
100% customer satisfaction.
In the unlikely event that you must return your Sea-Cycle or Water Bike, you must meet the following conditions:
2. Returns must be in new, unused & undamaged condition with the original packaging materials.
Shipping costs are strictly non-refundable even if the item was shipped as "Free or Reduced Shipping". Return shipping must be prepaid by person returning it & must include any Free products shipped as part of the offer.
Claims for damages arising from shipment must be filed with the freight carrier.
We do not accept responsibility for freight damages as outlined in your advance delivery document.
Cancellations received in writing prior to shipment will receive a full refund. If an order is cancelled after it has shipped, the actual shipping cost (including return freight to the factory) will still be charged even if shipped as "Free or Reduced Shipping". Returned items do NOT qualify for free or reduced return shipping and all cargo must be prepaid back to the factory. Interntional freight returns & cancellations incur a 20% restocking charge in addition to the shipping policy fees above. We ship through common carriers that charge us for their services whether or not the item is refused or returned.
All content including photos are copyrighted & cannot be used for any reason without expressed written permission of the owner.